CBDT Special Campaign 6: 13,000 Public Grievances Resolved in the First Two Weeks

The Central Board of Direct Taxes (CBDT) has shared the first results of Special Campaign 6, a government-wide drive for cleanliness, better record management and quicker disposal of pending matters. According to a Ministry of Finance release issued through PIB on 22 October 2026, Income Tax offices across the country have already cleared a large backlog of grievances, files and physical clutter.

What is Special Campaign 6?

Special Campaign 6 follows guidelines from the Department of Administrative Reforms and Public Grievances (DARPG). It has two aims:

• improving cleanliness and sustainability in government offices
• disposing of pending matters, including public grievances and references from Members of Parliament, the Prime Minister’s Office and State Governments

CBDT’s field formations are carrying it out nationwide in two phases:

1. Preparatory phase: 15 to 30 September 2026, used to set targets.
2. Implementation phase: 2 to 31 October 2026.

Results in the first two weeks

CBDT reports the following for the first two weeks of the implementation phase:

For taxpayers, the grievance figure matters most, since it shows pending complaints are being cleared in volume. The weeding out of old files and the focus on digitisation and responsible e-waste disposal point to better record management inside the Department.

Monitoring and public outreach

The CBDT Nodal Officer works with regional counterparts to implement the campaign. Daily progress is uploaded to the SCDPM portal run by DARPG. CBDT has also made more than 150 posts on X to publicise its achievements and citizen-focused work.

Highlights from the field

West Bengal, Sikkim and Gujarat: The Income Tax Department cleaned public places as well as its own offices. These included St. John’s Church in Kolkata, schools in Kalimpong and Darjeeling, a pilgrim place in Mehsana, Vastrapur Railway Station in Ahmedabad, and the Income Tax offices in Gandhinagar and Ahmedabad.

“Waste to Art” in Kolkata: From 1 to 6 October 2026, the office of the Principal Chief Commissioner of Income Tax, West Bengal and Sikkim held an exhibition at Aayakar Bhawan Annexe. Discarded plastic bottles, cans and containers were turned into figures, animal replicas, planters and decorative pieces, alongside a photography gallery.

Delhi library: The office of the Director General of Income Tax (Investigation) converted an under-used floor area into a mini library called “Laghu Pustakalaya”. It has a reading lounge, book cabinets, seating and indoor plants.

E-waste disposal: Income Tax offices in Kolkata, Chennai and Bhubaneswar disposed of e-waste from their premises.

Garden restoration in Kolkata: The office of the Chief Commissioner of Income Tax-2 restored an overgrown garden at Aayakar Bhawan Dakshin. It added fountain features, lamp pillars and potted plants.

Swachhata Hi Seva in September 2026

The Department also took part in the “Swachhata Hi Seva” campaign in September 2026. Its activities included:

• cleanliness pledges and sustainable waste management
• medical camps for Safai Mitras
• cleaning of parks and other public spaces
• the “Swachhata Gyan Yatra” for school students and youth
• the nationwide Shramdaan, “Ek Din Ek Ghanta Ek Saath”

Why it matters

The campaign gives a measurable picture of how the Department is trying to run a cleaner, more efficient and more citizen-focused administration. For taxpayers and professionals, quicker disposal of grievances and references and better record keeping can mean fewer delays in the long run. CBDT says it wants Swachhata to remain a year-round practice across all its field formations.

Source: PIB release dated 22 October 2026, Ministry of Finance. This article is for general information only.